Or could a friendly greeting from staff be the extra touch that keeps members coming back? Previous. Must be able to occassionally lift up to 50 lbs. I've applied to cancel my membership with Planet Fitness and requested a settlement fee amount I need to pay because I am relocating and there isn't a closer brand where I am relocating to. We have received emails and phone calls that it is our duty to come to the office and straighten things out. Continual standing and walking during shift. Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. While reporting and automation have made life much easier, the team quickly discovered they were also getting immense value from the NPS Key Drivers analysis, which helps them identify which factors have the biggest direct impact on their NPS. But after the group expanded to include 31 fitness clubs across Florida, New Jersey, and California, the manual feedback processes that were previously in place were becoming increasingly ineffective and time-intensive. Some of our clubs are currently closed due to local regulations regarding COVID-19. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. When we reopen, You can transfer your membership online with just a few clicks (you’ll need your Planet Fitness key tag number). In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. For further questions around COVID-19, please see our FAQ page. Our Medical Aid Partners. Revenue Impact analysis has also been helpful to connect customer experience improvements to the bottom line, so club managers can track the impact their efforts are having on the business. To see the additional result, you may repeat your search with the omitted job posting included. Contact Us Some of our clubs are currently closed due to state and local regulations regarding COVID-19. Apply to Member Services Representative, Overnight Manager, Overnight Closer and more! By getting customer data into the hands of club managers faster, SurveyMonkey CX enables them to improve the customer service areas that they’re confident will be most meaningful to their members. Demonstrate diplomacy in all interactions while using appropriate behavior and language. You can call Planet Fitness at (844) 880-7180 toll free number, write an email to info@planetfitness.com, fill out a contact form on their website www.planetfitness.com, or write a letter to PFIP, LLC, 4 Liberty Lane West, Hampton, New Hampshire, 03842, United States. Key Drivers questions are customized to the business, so the Planet Fitness team can understand what factors are most strongly correlated with customer satisfaction at their gyms—whether that’s locker room cleanliness, friendly staff, or something else they hadn’t thought of before. Planet Fitness strives to create a clean, safe, and judgement-free environment for its gym members. A few things to be aware of before you transfer: You have to have been a member at one location for at least ninety days, you must have a monthly (not annual) membership, and you can’t owe any outstanding dues or fees at your current club. Planet Fitness is not customer friendly PF has changed their billing system and now many customers are receiving notices that money can not be taken out of their account. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Continual talking in person or on the phone during shift. 9/8/2020 Hi there! High School diploma/GED equivalent required. Contacting Planet Fitness Planet Fitness does not provide customer service by email, but does provide it by phone. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Our teams will be up and running again later this week and will then be able to respond to you. You can transfer your membership online with just a few clicks, starting here (you’ll need your Planet Fitness keytag number). In case you didn't realize there was an alternative, the best phone number for Planet Fitness customer support … 38 Planet Fitness Customer Service jobs available in Sanford, NC on Indeed.com. Contact Planet Fitness customer service. Comment from Customer Service of Planet Fitness Corporate Office. Messing with your Chi? Next. Facilitate needed updates to member’s accounts. Next. Clean locker rooms? I understand the message of planet fitness that all people can work out there and I have been to gyms where people are judgmental and mean. For Director of Marketing Shannon Wilber, that meant hours of time spent sorting through customer feedback and manually creating reports.