Expansion Tactic, Reviving Travel in Small & Midsize Companies, 3 Wellness Must-Haves for Your Travel Program, Business Travel Trends and Forecasts Boston, 2020 Small & Midsize Enterprise Travel Management Report, FCM Survey: Travel Managers Predict Fewer Trips Through 2023, BA CEO: Recovery Will Be Very Long, with Some Changes Permanent, Marriott CFO: Corp. Clients Booking Twice the U.S. Room Nights from Spring, Shifting From Analyzing Trip Cost to Meeting Value, AHLA Survey: Half of U.S. Hoteliers Say Foreclosure Possible, Cvent Trends: Smaller Meeting Sizes, Lower ADRs, Chain Scale Shift. Le nouveau service Glovo Business offre aux entreprises une solution logistique pour l’envoi et la réception de documents ou de colis en urgence, mais aussi pour la livraison de leurs produits à leurs clients. Iscriviti e comincia a collaborare con noi in meno di 24h! But as the company grew, so did its travel needs, which were taking up increasingly more of the office manager's time. Sei pronto a unirti a noi? Customers can use the Glovo app to run errands, deliver gifts or collect prescriptions. A quick win for Glovo was improved productivity. (capacité et volume maximum de 9kg et 30x30X40cm par commande). “Latin America has a much more service-orientated society, especially in the cities,” Sacha says. Glovo is a cool app for both customers and partners. Click Here for our Terms and Conditions and Privacy Policy. "Travel has grown very quickly as the business has grown," said De Los Rios. Diplômée d'un master un brand management marketing, sa curiosité et sa soif de savoir ne sont étanchées. Today, the company operates in more than 20 countries and 400 cities and employs some 1,500 people. Prior to Kustomer, Glovo conducted live chat and email support across three separate and rigid applications, forcing each contact type and channel to exist in its own siloed environment. ⏰ Offer Ends Soon: Make the Switch from Zendesk and Save 40% on the Kustomer Platform. Glovo delivers the best products of your city in less than 1 hour Order from any of our restaurants, or order anything you can think of. Les tarifs de livraison varient entre 6,90 € et 9,90 € selon la distance à parcourir. What was Wylfa Newydd? Due to this change if you are seeing this message for the first time please make sure you reset your password using the Forgot your password Link. The company's business travel needs have increased rapidly in the five years since it was launched in 2015. Avec cette nouvelle solution, nous voulons faciliter le quotidien des commerçants et entreprises en simplifiant la gestion des livraisons et la logistique. We found a lot of trips in the past were outside of policy, but we've really been able to improve this. "Around 60 percent of our clients have joined us from unmanaged backgrounds," said Ross McNairn, chief product officer at TravelPerk. Access Glovo Business. Debate over the employment rights of workers in the gig economy – which treats workers as self-employed contractors – is ongoing. The company’s live operations support team began the search for a new customer service solution two years ago, when the team had only 40 agents. It's been good to see more content being added too, such as Expedia and Booking.com.". De la création graphique, à l'événementiel en passant par la communication interne et le marketing digital, elle s’est construit un savoir pluriel et avant tout polyvalent. We can see exactly who's where and when, and who's requesting what travel," said De Los Rios. Sei pronto a unirti a noi? The lower service fee on some food deliveries is a result of the commission earned from certain partner restaurants and stores, which is used to subsidise the cost for the user. “We feel like we’re building something together with Kustomer. “It’s not replacing the labour workforce – we see it as complementary.”. Paired with Kustomer’s powerful workflow engine, Glovo is able to send automated proactive communications to dissatisfied high-value customers.