When you cancel your Xbox Live subscription, one of two things can happen: Canceling your Xbox Live subscription doesn't cancel your Xbox Live account. Get the Latest Tech News Delivered Every Day. If so, please let us know at the bottom of this topic. Find your subscription and select Manage. Get all the features you know and love in Windows 10. The easiest way to cancel Xbox Live, without talking to a customer service agent, is to use the Xbox website. Follow the prompts to set up recurring billing for your subscription. To turn off any Microsoft subscription, including Xbox Live and Microsoft 365, see Cancel or turn off recurring billing for a Microsoft subscription. Cancel recurring subscription charges If you want to cancel a subscription, you need to turn off recurring billing. If you choose to get a refund, the subscription will go into reduced functionality mode immediately. If you don't see options for Turn off recurring billing or Cancel, but instead see Paid with and None, it means your subscription will end on the date specified in Expires on. You can use this site to cancel your subscription immediately, turn off your recurring subscription, or even get a refund for any Xbox Live subscription time you haven't yet used. If your subscription has already expired, select Renew to renew your subscription. This will allow you to continue using Xbox Live, and you'll maintain access to the free games that come with Xbox Live Gold, but you won't accidentally spend a bunch of money on a subscription you're no longer using later on. Turning off Xbox Live auto-renewal works a lot like canceling the service, and when you cancel you actually have the option to simply cancel future payments. Here's how to turn off Xbox Live auto-renewal: If you prefer, you can select Switch plan instead to change to either a monthly or a yearly subscription. Xbox Live Gold comes with a lot of benefits, like free games each month, but it doesn't make sense to stay subscribed if you aren't actively using the service. If you don’t see any of the links mentioned above, but you do see a renewal date or a notice of an upcoming charge, it means recurring billing is already turned on and your subscription will renew on the date shown. Locate the Xbox Live Gold section on the Services & subscriptions page. If you're currently using Xbox Live, but you're afraid you'll eventually stop using it and forget to cancel, you can turn off automatic renewals right now. The easiest way to cancel Xbox Live, without talking to a customer service agent, is to use the Xbox website. You'll retain access to all Xbox Live features until your remaining subscription time runs out. If you see Paid with pre-paid card next to the subscription expiration date, you paid for the subscription with a pre-paid code and you can't turn on recurring billing. You'll have access to your subscription until it expires. If you see a Cancel link, choose it to cancel the subscription. When you cancel your subscription, you lose access to Games With Gold. In the Xbox Live Gold section, Select Manage. If they weren't, and you're still having trouble, tell us what you were trying to do, and what problems you encountered. At that time, you have the option to renew manually if you're still using the service.