I can use a Co-op bank to deposit cheques or cash and my banking is available 24/7 with the Smile App. Web based online banking crashes Chrome browser repeatedly. Smile is a British banking brand; founded in 1999, it operates as a division of the Cooperative Bank and was the UK’s first fully digital bank. Read Full Review, Written on: 10/09/2016 McManus1947 (1 review written), by Read Full Review, Good long ago, but just fed up of their awful website and their rarely functioning card reader. - Dan, Hi Tina, thanks for your review. LincsPoacher donnamgraham63 (1 review written). I am looking for alternatives - the outages on the app are not acceptable - unless I am awake at 3am it seems I can never access my account!In a time where everything is digital, I reelly need to keep an eye on my accounts and money. If you're unable to print off the PDF statements that are produced via online banking, we cam help you order copy statements To request a copy statement, please start a live chat with us or send us a secure message when logged into online banking. Simple is a mobile banking service with a focus on payments and budgeting. - Dan, Hi Russell, I'm sorry to hear your considering leaving us. We've released an update to our app and I hope this helps. It's just awful. After 10 weeks of voting, with over 24,000 customer votes so far, Smart Money People are proud to reveal our Insurance Choice Awards 2020 Finalists. Since 1999, Smile Bank has provided online banking services including credit cards and current accounts to customers throughout the UK. - Dan, Hi, I'm sorry to hear you're looking to close your account. I dont think the Post Office paying-in envelopes have changed in 15 years ? I'll make sure your comments are fed back to our Digital team. by Announcement that many coop branches are to close. I have tried two PC's and both Internet Explorer and Firefox but it simply does not work due to pages hanging when logging in. Her words not mine! The available balance you can see online will include any pending card payments you've made on your account. #Addincompetencetothelist (or was it deliberate sabotage?) Thanks - Chris, Hi Mike, I'm really sorry to hear you decided to leave after 16 years, however I understand your frustration. Been with them for many years and been very happy until their lates software... Been with them for many years and been very happy until their lates software upgrades. Read Full Review, I was looking for a new current bank account and my Aunt suggested Smile. The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Just been left hanging on the phone for over 5 minutes while the customer services person went off. This helps keep your money safe from accidental spending. We wouldn't want to lose you as a customer because of this. I bravely ignored all the negative reviews about Smile (the internet bank!) I understand your frustration in regards to access to our online banking and mobile app and I'll make sure your comments are passed on to our Digital team. Our Live Chat team are available Mon-Fri 8am-6pm & weekends 9am-5pm. The Smile Bank has got worse and worse. If you need further help, please message us on Twitter/Facebook. No monthly maintenance fees or minimum balances. Cant believe all the negative comments on this page. So credit where credit is due.Thank you. The no-penalty CD is not the strongest piece of Simple’s offering. Final nail I would say! We also reference original research from other reputable publishers where appropriate.