Very informative and so friendly. We are sorry to hear that the aligners do not fit. We decided to report SmileDirectClub to the BBB and are now in the middle of attempting to have SmileDirectClub once again correct their mistake but now they are being dismissive and are claiming we have to pay the collection agency. I received my smile preview before the aligners arrived and wasn't completely happy with how my smile would turn out. A link has directed you to this review. The American Dental Association reports that the average price for braces in the United States ranges from $5,000–$6,000, or about 59% more than making a one-time payment for the Smile Direct Club. I was super nervous and kind of skeptical but Elsa explained everything and made me feel so comfortable and confident about my decision! (The trays come cut extra high into your gums, and cut my gums! I sent pictures just like they asked and still no aligners to correct the problem. Thank you so much for your kind words of support. We are so happy to hear your experience was great and that you received the smile that you deserve. Having had a total of 3 cavities in my life of over 50 years, I started this process with healthy teeth, to which my dentist can confirm. Be the first one to find this review helpful. Received my package in a few weeks (They don't bill your card until they're ready to ship) and it was then that I found out that to reach your goal, the aligners must be worn for 22 hours. We love providing a convenient option for our customers. We are sorry to hear that your son is not satisfied with his end results. Best, Toni. THANK YOU ELSA ❤️, Such friendly & professional customer service ever. Not worth 2k.). To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live. The company will replace aligners for you at any time if necessary, but you might be charged up to a $99 replacement fee. It was handled & refunded. The Nighttime clear aligners provide a more flexible option. They didn't even ask me before charging me, and to charge the whole thing!! I described what I wanted to accomplish with my teeth and they assured me all would be taken care of and that my insurance would cover it, and that if there are any issues they have a great return policy. I just tried calling three times in the last two hours to change from the payment plan to pay in full. They provide an emory board to try and help with this, but I went out and bought a $35 Dremel from Lowe's to file down all the spots that irritate your tongue. Your moronic phone system is trash. They offer free in-person impressions, but I am a two-hour drive away from their nearest store - so if my impressions don't work they already have my money and I have to figure out when I have time for a four-hour commute? We will be reaching out via private message to further assist. I’m never able to. AND they snap into place fast and hard so it pushes straight into your gums and cuts, and you'll have to do it at least once to find out how well it actually fits to adjust them, so no way around it. I have read reviews & seen vids where people have mentioned SDC will refine the aligners at the end of treatment in order to get your teeth as straight as possible. We apologize for the experience you have had with our Customer Care. Hi Mckenzie, thank you for taking the time to leave us with this feedback. This straightening solution works best for mild to moderate teeth issues and is marketed towards teens, though you can use the system at any age. “It limits any type of accuracy of long term shifting of the teeth.”. However, later that day my package was returned to me with notes on it saying that the company was unable to be contacted and so the delivery was refused. I’m looking forward to my smile improving. All staff wore masks. We appreciate you taking the time to leave us a review. They told me to use the chewies. Believe me $200 credit will NOT make up for the stress of dealing with this business. I am concerned that wearing the aligners for as long as I have jeopardized the health of my teeth. We are concerned to hear about your experience thus far. I have seen other people complain about not being able to get a hold of anyone at SDC, but that has never been my experience; reps for SDC were always timely in their responses; and easy to reach. Hello Kelvin, thank you taking the time to leave us this feedback.