Waited 5 minutes on hold before getting transferred to voicemail !! It is in our policies specifically that the warranty entitles the customer to a new set of parts not a refund. Warranty Parts Took awhile for it to process through their system and then we get an email that a credit had been given to our account. Good luck with your order you will get charged but you may not get your order. We will also pay for return shipping to us for a part sent to you in error or damaged in shipping." apologized, and said she would have the correct part sent out at no cost. I will rate 0.5 in my experience. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If they do not replace the part in question I will at least forward my complaint and seek damages through the New York/NJ Attorney generals office of consumer affairs. Contact the business for more information about recent service changes. WOW!!! I am not sure what happened to this company. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. BBB information and Business Profiles reflect the most current information available to us. ... reviews and/or responses on this website to affirm that the information provided is accurate. she found out the part was described as for the wrong car on one of the websites. I have purchased a significant number of items for my 1966 Thunderbird. Used to be a good company when they were actually located in Lockport, NY. MAC's is THE place to buy Antique and Vintage Ford auto parts and accessories for any old, vintage, antique, classic or obsolete Ford car or truck. Instead of honoring the price which they had incorrectly(apparently) listed the item for, they lied and made it seem to be my fault. However, in order to access the warranty, the item must be uninstalled, shipped back in the original packaging (who is holding on to original packaging beyond a week) and shipped at my expense. Sincerely, We service all makes of vehicles, specializing in preventative care and maintenance. If your converter needs to be replaced it is due to an emissions error/problem in your engine tuning and this must be corrected before the new converter is installed" The buyer was given our warranty policy when she purchased the item and it is also posted on our website. I gave the seller my VIN number in order to be certain that I rec'd the correct item.