Plus the usual "biased" Gadget Reviews. Authorised financial services provider and registered credit provider Regulated by the Central Bank of Kenya, Your wellbeing is our priority. At Hivisasa, we believe that societies function best when information I am extremely disapointed with the casual manner in which safaricom treats its loyal customers. Customer Care Contact Tel: +254 20 2884444 Mobile: +254 711 056444/+254 732 156444 Tweet us If you have any queries regarding the service, there are several M-Shwari customer care contacts you can use to get help. All other services should be working well through the night. To earn interest, you must have at shs. Mshwari lock account interest rate can rise up to 70 percent of the prevailing Central bank Rate. Thank you for reading my article! And to maintain the reputation all depends on handling the customers to their satisfaction. From online platforms to Safaricom centers, the company has tried to address all its customer needs in every possible manner. This is why we've created Africa's first crowdsourced news site. Doesn't it irritates? You can also get more information about M-Shwari by visiting their Q&A page on the Safaricom website. Here’s the official statement from the company. The M-Shwari Deposit Account is a micro-savings product which allows you to securely store your money for a specific purpose or for an unexpected event in your life. Personal Banking Solutions; Private Banking; cba@work Please help. What you require to open a Lock Savings Account? I get unauthorized access to my phone details, logs and messages from your system, I call safaricom and complain and am asked to go report to police, get a statement just to get help as to how this happened? To join M-Shwari, Go to your M-PESA menu, select “My account” and “Update menu” then go to your M-PESA menu, select Loans and Savings, MShwari, click on activate account and accept terms and conditions. Tell Hivisasa and we will share with the world. Hi Iam abubakar and Iam a safaricom customer but very dissapointed with the customer care service co my wife sent money to the wrong person on the 23 june 2015 at around 8pm we tried calling the customer care desk for almost an hour so that we can get a reversal but it was all in vain we could not go through and that was the end of the money she sent to the wrong guy. Safaricom, a decade plus old mobile communication brand is a honcho in Kenya; this leadership position is achieved with its commitment to customer satisfaction. M-Shwari is the revolutionary new banking product for M-PESA customers that allows you to save and borrow money through your phone while earning you interest on money saved. “We have since resolved the technical issues and the M-Shwari customers are now able to transact normally,” he said. If you ask me, it’s a total rip-off compared to what banks are charging right now, I’d rather get a bank loan at 16%p.a interest rate than 7.5%p.m translating to more than 100%p.a, and it’s the plain truth. This comment has been removed by the author. Click here to submit. 60 daily installments, How to Force '4G Only' on your Android Phone, OPPO Reno 4 Specifications and Price in Kenya, PlayStation 5 (PS5) Full Specifications and Price in Kenya, How to know if your Phone Supports "Faiba 4G", https://www.youtube.com/watch?v=i7NkvKONk8Y, Online Customer Care support on Facebook and Twitter. TECNO Camon 16 Premier vs Infinix Zero 8 Comparison in Pictures! I have a complain.I sent money(airtime) to 0708453317 but he has refused to refund it back please help. I made a mistake putting money in the wrong paybill number and you people are taking too long to respond. About Us; Our History; Mission and Vision; Board of Directors; Corporate Governance; Personal Banking |. We are working to resolve the issue and no cash shall be lost,” SAFARICOM customer care replied to one of the MShwari customers. My number is 0729 905667. “The systems are working. All other services should be working well through the night. It may take less than a year or a couple of years or even a decade to build a rapport. The interest rate is computed and deposited out monthly/at maturity. Another customer seeking a refund was only able to access a fraction of the amount saved on M-Shwari, with customer care agents promising to reach out … I m a sincere customer of a safaricom netwrok...International Top Ups | Online Mobile Top Ups | Prepaid Retail System | International Calling Cards | Prepaid Services. Hi, i have been debited on top up for okoa jahazi that i only got an sms confirmation snd not the airtime. Deposit Product. how do serve people who are in need ,when all these line so called customer care take the the whole day before connecting, your customer care is incompetent,give your customer a hotline number where you can assist in time of need and emergencies, I would like to know the owner of this number - 0726 095073, because it smsed me insulted and threatened me on saturday 6th August 2016. hi safaricom customer care, am one of your customer from Kisii . Is there information that you would like Kenyans to know? Have you not yet given us a simple formulation to Block disturbing SMS from unknown numbers? Safaricom has the best customer care service in Kenya. My tel 0700050496. Hi,am Peter Njenga ,0725696634/0702688461.Cant remember the third line number registered in my name. BOB you need to do something to this sector the are sleeping man, I want to get kcb mpesa loans and this is my Crb clearance certificate.